YEA-SIP-T85W
T85W Ultra Business Phone
Yealink's top desk phone: a large color screen, built-in Wi-Fi and Bluetooth, and keys for busy lights, park and shared voicemail.
$279.00
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Enterprise VoIP PBX phone system we build, host and run ourselves
HBE Yakabit's own Enterprise VoIP PBX, developed in-house and recently upgraded with more than 80 features our customers asked for. It runs on our own servers in our own datacenter, and every desk phone, wireless handset and softphone arrives set up and ready: plug it in, or scan a code, and it works.
80+ customer-requested features
Hosted in our own datacenter
Desk, wireless & softphones
Auto provisioning
Your VoIP PBX questions answered about the HBE Yakabit Enterprise VoIP PBX: phones, features, our data center, security and auto provisioning.
Getting started
What is the HBE Yakabit Enterprise VoIP PBX?
It is HBE Yakabit's own business phone system, developed in-house and recently upgraded with more than 80 features our customers asked for. It runs on our own servers in our own datacenter, and every desk phone, wireless handset and softphone arrives set up and ready: plug it in, or scan a code, and it works.
Can I keep my current phone numbers?
Yes. Bring the numbers you have from your current provider and still use every feature.
Can I keep the desk phones I already have?
Often, yes. Many existing Yealink and Grandstream phones can be moved over remotely. Supported desk phones include the Yealink T27P, T27G, T43U and T85W (with EXP20 sidecars), and the Grandstream GXP2160, GXP2170 and DP755 cordless base.
The HBE Engineering Team can most of the time, convert over other VoIP phones. Contact an HBE Yakabit rep and tell them what phones you want to use and they will reach out to Engineering and get back with you.
Which phones do you offer?
- T85W Ultra Business Phone: Yealink's top desk phone, with a large color screen, Wi-Fi and Bluetooth.
- W73P DECT Phone w/ Base: a cordless handset on a base that takes up to 10 handsets.
- W73H DECT Add-on Phone: an extra cordless handset for the base.
- EXP55 Color Expansion Module: three pages of 26 keys for busy lights, park keys and speed dials.
- The HBE Yakabit softphone on your mobile phone, laptop or web browser.
- Desktop & Wireless Phones
Can staff at home or in other offices be on the same system?
Yes. Every office, branch, home office and field site works as one building: 3-digit dialing between sites, shared park and busy lights, and each site with its own number, opening hours and 911 address.
Data center & reliability
Where does my phone system run?
On HBE Yakabit's own equipment, in our own racks, managed by our own engineers. HBE Yakabit owns and runs the whole stack: the network, the servers, the phone system, the portal and the backups. No white-label resale, no finger-pointing between vendors.
What happens if the power goes out at the datacenter?
Battery backup keeps every server running the instant the power drops, with no interruption to calls, and a monitored generator takes over for longer outages. Two air conditioning units, each able to cool the room alone, keep the servers cool.
How is my data backed up?
- Backed up nightly: settings, voicemail, recordings, databases and configuration.
- Encrypted first: the key to open a backup is never kept on our servers.
- Locked in the vault: backups can't be changed or deleted, even by ransomware.
- Three copies offsite: kept in triplicate at our separate offsite backup center.
What happens if my office internet goes down?
Your number keeps answering. Callers still get your menu and voicemail, and calls can go to a cell phone.
Who keeps an eye on the system?
Servers, services, connections, power, and room and server temperatures are checked around the clock, and our engineers are alerted the moment something looks wrong. If any system misses its nightly backup, an alert goes out the same day. The people who built the system are the people who run it.
Phones & softphones
How do the desk phones get set up?
HBE sets up every phone remotely over a private, encrypted phone network before it arrives. You plug it in and it works, at the office, at home or at a branch.
Can I use my extension on my cell phone or laptop?
Yes. The HBE Yakabit softphone app runs on iPhone, Android, Windows, Mac, Linux or a web browser. It carries the same extension and directory as your desk phone, rings even when the app is closed, and handles hold, transfer and conference. Callers see the business number.
How do I set up the softphone?
- We email you a QR code for your own extension.
- Scan it, or upload it: scan it with the app, or upload the image on a computer.
- You're on your extension: no server addresses or passwords to type.
Can my desk phone and my cell ring at the same time?
Yes, with Ring my cell too. After hours the whole number can be forwarded to a cell; the cell presses 1 to take the call, so its own voicemail never swallows it. Cells can also join ring groups, and staff without a desk can have an extension that rings their cell.
What can the buttons on the desk phones do?
Busy lights show who is on a call at every location; park keys light when a call is parked, so it can be picked up from any phone in any office; shared voicemail keys light on new messages. HBE manages the buttons and labels remotely, and when someone is renamed every phone's buttons update.
Calls, voicemail & features
How does voicemail work?
Every message arrives by email as an MP3 with the transcript written out in the body. Transcripts are made on HBE's own server, never sent to an outside service. Shared mailboxes (Sales, Billing, Support) light a key on the phones, and the portal inbox lets you read, play and manage messages.
Can calls be recorded?
Yes, when you switch it on. Every recorded call is written out within minutes, each line marked caller or staff, and you can search what was said across every call. You choose how long to keep recordings (a week to a year), and an optional "this call may be recorded" message is available.
Can I use my own hold music and greetings?
Yes. Upload your own hold music and short hold messages about your business. Greetings can be recorded by phone, uploaded, or typed and read in a natural voice, with one-click audio clean-up.
Can I page the shop floor?
Yes. Page a zone of desk phones or ceiling speakers with a soft chime, play a typed announcement like "Closing in 15 minutes", or park a call while the department is paged by name.
Can I make changes myself?
Yes. Everything lives in one web portal, on a computer or a phone. You can see how calls are answered right now, use the quick controls (announcement, day/night switch, on-call), check call history and voicemail, and give staff a login with only the simple buttons.
Security & 911
Are my calls private?
Yes. Desk phone and softphone calls are encrypted in transit, and desk phones connect over a private encrypted network. Call recordings, transcripts and faxes are kept encrypted on HBE's own systems, never handed to an outside service, designed with HIPAA in mind.
How does 911 work?
Each 911 call carries the street address of that phone or site, and an email goes out the moment anyone dials 911 (Kari's Law).
What stops someone from breaking in?
Every server is firewalled, password guessing on the portal or phones is blocked automatically, and HBE engineers sign in with a password plus an authenticator code, with every change to customer settings logged.
Auto provisioning
What does auto provisioning mean?
A provisioned phone fetches its own setup from HBE instead of being programmed by hand: your extension, button labels, phone book, time zone, security settings and approved firmware. HBE Yakabit runs its own custom provisioning server, which recognizes each phone by its hardware (MAC) address.
Do I need a technician visit?
No. Phones ship straight to you and set themselves up when plugged in, and nobody types a password into a phone.
What if a phone breaks?
A replacement phone is working within minutes and picks up exactly where the old one left off.
Can you change my phones after they are installed?
Yes. HBE customer service can update phones in the field and change their settings at any time after the first setup: buttons, labels, phone book and firmware, with no visit. A weekly night-time refresh keeps them in step.
Support & quotes
Who do I call if something goes wrong?
You call HBE Yakabit at 870-423-6223. When you call, you reach the people who build and run the system.
You will go directly to a 'ticket system', leave your contact information. This 'auto' generates a "Ticket" and goes to 3 different managers ensuring your call does not get dropped between the cracks. A tech will look into your problem and then call you back usually within a few minutes to an hour.
How do I get a quote?
Talk to HBE Yakabit online or call 870-423-6223. You can also click the Sales Request tab at the top right of the main website page, choose your equipment or just fill in your contact information and submit, and an HBE Yakabit rep will reach out to you ASAP.
No questions match. Try another word, or ask us directly.
Still have a question?
Talk to the people who build, host and run your phone system.
Built to stay up. Backed up to never lose.
Your phone system runs on HBE Yakabit's own equipment, in our own racks, managed by our own engineers, designed around two promises: your service stays up, and your data is never lost.
- RAID 10mirrored, striped drives in every server
- Nightlyencrypted backups of every system
- 3 copiesof every backup, kept offsite
- 2 sitesour datacenter plus a separate backup center
- 24/7automated monitoring and alerts
How it fits together
Your officeDesk phones, softphones, internet and the web portal
Encrypted connectionsCalls and logins travel encrypted; desk phones use a private encrypted network
HBE Yakabit datacenter
Phone systemCalls, voicemail, menus, fax
Secure accessEncrypted phone and office networks
Business systemsCustomer portal, helpdesk, billing
Watch & recordMonitoring, alerts, audit logs
- Battery backup
- Monitored generator
- Dual A/C
Backup vaultReceives every night's encrypted backups and locks them against change or deletion
Offsite backup center
A separate, redundant storage facility away from the datacenter.
1copy2copy3copy
Every backup is stored in triplicate, so no single failure, fire or flood can take your data with it.
Built with no single point of failure
Mirrored drives, battery backup and a monitored generator, dual air conditioning, separate systems for each service, and every backup kept in three copies at a second site.
More about our datacenterShow less
Inside the datacenter
- Enterprise rack serversRack-mounted servers with redundant RAID 10 storage. Every drive is mirrored, so a failed drive is swapped out with no downtime and no data loss.
- Battery backup powerBackup power supplies keep every server running the instant the power drops, with no interruption to calls.
- On-site generatorA monitored generator takes over for longer outages, so the datacenter keeps running for as long as it takes.
- Dual redundant coolingTwo air conditioning units, each able to cool the room alone. If one fails or is serviced, the other carries on.
- Temperature alertsRoom and server temperatures are watched continuously, with alerts to our engineers long before heat becomes a problem.
- Separate systemsEach service runs on its own system, linked by a private internal network the internet can't reach, so a problem in one area stays there.
- Snapshots before changesOur servers are virtualized. Before any significant change we take a snapshot, so a whole system can be rolled back in minutes.
- Watched 24/7Servers, services, power and connections are checked around the clock, and our engineers are alerted the moment something looks wrong.
Your data, protected at every step
- 1Backed up nightly
Settings, voicemail, recordings, databases and configuration on every system are copied each night.
- 2Encrypted first
Each backup is encrypted before it leaves the server. The key to open it is never kept on our servers.
- 3Locked in the vault
Backups land on a separate backup server and are locked, so they can't be changed or deleted, even by ransomware.
- 4Three copies offsite
Backups are copied to our separate, redundant offsite backup center and kept there in triplicate.
Security
- Encrypted callsDesk phone and softphone calls are encrypted in transit, and desk phones connect over a private encrypted network.
- Firewalls and automatic blockingEvery server is firewalled, and repeated bad login attempts are blocked automatically.
- Two-step sign-inFor HBE engineers, with every change to customer settings logged.
- Private by defaultCall recordings, transcripts and faxes are kept encrypted on HBE's own systems, never handed to an outside service, designed with HIPAA in mind.
Monitoring & response
- Watched around the clockServers, services, connections, power, and room and server temperatures are checked continuously.
- Backups are checked tooIf any system misses its nightly backup, an alert goes out the same day.
- Central audit logsSystem logs are copied to separate logging servers, so there is always a clear record of what happened and when.
- Local engineersThe people who built the system are the people who run it, and the people you talk to.
If something does go wrong
A failed drive is replaced while the server keeps running. A power outage is carried by battery backup and the generator; a failed air conditioner is covered by the second unit. A failed change is rolled back from a snapshot, and a failed server is rebuilt from last night's backup. If the whole datacenter were lost, three copies of everything are waiting at the offsite backup center. And if your own office internet goes down, your number keeps answering: callers still get your menu and voicemail, and calls can go to a cell phone.
One local company, end to end
HBE Yakabit owns and runs the whole stack: the network, the servers, the phone system, the portal and the backups. No white-label resale, no finger-pointing between vendors. When you call, you reach the people who run it.
Desk and wireless phones, set up before they arrive
HBE sets up every phone remotely over a private, encrypted phone network. You plug it in and it works, at the office, at home or at a branch.
YEA-SIP-T85W
YEA-W73P
W73P DECT Phone w/ Base
A W73H cordless handset on a W70B base. The base takes up to 10 handsets, so the whole shop floor stays reachable.
$178.70
View product
YEA-W73H
W73H DECT Add-on Phone
An extra cordless handset for the W70B base: HD voice and up to 35 hours of talk time.
$98.75
View product
YEA-EXP55
EXP55 Color Expansion Module
A color expansion module with three pages of 26 keys for busy lights, park keys and speed dials.
$143.70
View product
Supported desk phones
Yealink T27P, T27G, T43U and T85W (with EXP20 sidecars); Grandstream GXP2160, GXP2170 and the DP755 cordless base. Many existing Yealink and Grandstream phones can be moved over remotely, so you may be able to keep the phones you have.
Set up and managed by HBE
- Private phone networkEach desk phone gets its own encrypted VPN connection to the system, so it works from any internet connection.
- Busy lightsShow who is on a call, at every location; press to call or pick up.
- Park keysLight when a call is parked; pick it up from any phone, in any office.
- Shared voicemail keysLight on new messages; one press to listen, no PIN.
More featuresShow less
- Switch and on-call keysShow the day/night and on-call setting and change it with one press.
- Key editor and templatesButtons set per phone in the portal, copied between phones, or applied from saved templates.
- Labels follow peopleRename someone once and every phone's buttons update.
- Shared phone bookContacts added once appear on every desk phone.
- Several phones, one extensionThe same extension rings at the office and at home, or at two offices.
- Remote restartRestart one phone or all, plus an automatic weekly night-time refresh.
- Screen lightEach Yealink can stay lit, or dim after 15 seconds to 2 minutes.
- Move a phoneTo another extension or another customer, from the portal.
- Paging from desk phonesPage a zone of desk phones or ceiling speakers, with a soft chime.
- Works at every locationOffice, branch, home office or field site: 3-digit dialing, shared park and busy lights across sites.
The HBE Yakabit softphone
Your desk extension on your mobile phone, laptop or web browser, set up by scanning a QR code.
A full extension on every device
The HBE Yakabit softphone app runs on iPhone, Android, Windows, Mac, Linux or a web browser. It carries the same extension and directory as the desk phone, rings even when the app is closed, and handles hold, transfer and conference.
Set up by QR code
There is nothing to type. We email you a QR code; scan it in the app, or upload the image, and the softphone sets itself up with your extension and settings.
Ready in three steps
- 1We email you a QR code
Each user gets a personal code for their own extension.
- 2Scan it, or upload it
Open the app and scan the code with the camera, or upload the image on a computer.
- 3You're on your extension
Same number as the desk phone, ready to make and take calls.
What the softphone gives you
- Same number as the deskCallers see the business number; the softphone and desk phone are one extension.
- Rings when the app is closedCalls reach you even when the app isn't open.
- Encrypted callsCalls are encrypted with TLS and SRTP.
- Hold, transfer and conferenceEverything the desk phone does, from your pocket or laptop.
More featuresShow less
Cell phone features
- Ring my cell tooThe desk phone and the cell ring together.
- Forward a number to a cellAfter hours the whole number goes to a cell; the cell presses 1 to take it, so its own voicemail never swallows the call.
- Cells in ring groupsA cell joins the group after a short wait, with the same press-1 check.
- Cell-only extensionsStaff without a desk get an extension that rings their cell.
HBE VoIP PBX has 80+ features, custom built for our HBE Yakabit customers
Everything the HBE phone system does today, grouped by area. Every setting lives in one web portal.
Calls and menus
Answers every number and sends each call where the customer wants it.
Visual call flow, hours, day/night switch, on-call rotation, timed announcementsCell phones
Puts staff cells on the system without giving out personal numbers.
Ring my cell too, forward a number to a cell with a press-1 check, cell-only extensionsDesk phones
Phones arrive set up; buttons and labels are managed remotely.
Busy lights, park keys, sidecars, shared phone book, remote restartSoftphone app
A full extension on iPhone, Android, Windows, Mac and browser.
Same number as the desk, encrypted, rings when the app is closedMultiple locations
Every office, branch, home office and field site works as one building.
3-digit dialing, shared park and busy lights, own number, hours and 911 address per siteVoicemail
Messages arrive by email, written out.
Transcripts, shared boxes with lit keys, tickets in the helpdesk, portal inboxCall recording
Records calls and writes them out word for word.
Who said what, search across every call, kept on HBE's own systemSound and paging
Sounds professional and reaches the shop floor.
Your own hold music and messages, natural voices, paging zones, park and page, conference roomsSecurity and 911
Keeps calls private and emergency calls located.
Encrypted calls, private phone network, 911 address on every call, Kari's Law email, lockout protectionPortal & integrations
Customers change things themselves; HBE sees everything.
Staff logins, call history, internet usage graphsAll 80+ featuresShow less
Calls and menus
- Call flow pictureShows the path a call takes right now, with today's route highlighted; click any step to change it.
- Menu (auto attendant)Press-1-for-sales menus with their own greeting; keys act instantly, callers can also dial an extension, and the menu plays 1 to 3 times.
- Ring before answeringA short ring first, so the greeting is never clipped.
- Opening hours and holidaysDifferent handling by day, time and holiday, per number or location.
- Day/night switchOne button (portal, code or lit phone key) flips the office to the answering system.
- Announcement message"Closed for snow" before the menu: type, upload or record it by phone, with a time to switch itself off.
- Ring groupsSeveral phones ring at once; when nobody answers, the call goes to voicemail or a menu.
- On-call rotationPress a key to make a tech on call; callers hear that tech's own message.
- Park and pageThe caller waits on park while the department is paged by name.
- Calls-at-once limitCaps how many calls a number takes, so the office isn't swamped.
- Blocked callersBlock any number, typed any way.
- Caller IDCallers see the business name and number; each person can call out as their own number.
- Caller namesIncoming calls show the caller's name from HBE's caller-name service.
- Spoken explanationsA failed call hears a clear sentence, never a mystery tone.
- Local 7-digit dialing423-6223 dials out as 1-870-423-6223.
- Talking clock*60 says the date and time, then beeps on the second.
- Old system codesA customer's familiar codes from their previous PBX keep working.
Multiple locations
- One building, many sitesEvery office, branch, home office and field site works as one system.
- 3-digit dialingCall anyone at any site by extension.
- Shared park and busy lightsPark a call at one site and pick it up at another; see who is busy everywhere.
- Each site its ownIts own number, opening hours and 911 address.
Voicemail
- Voicemail to emailEvery message arrives as an MP3 with the transcript in the body, with its own subject and sender name per mailbox.
- TranscriptsWritten out on HBE's own server, never sent to an outside service; custom words help it spell names and products.
- Shared mailboxesSales, Billing and Support boxes with lit keys and no PIN for staff.
- Helpdesk ticketsA department mailbox can email the ticket system, so each message becomes a ticket.
- Portal inboxRead the transcript, play, mark heard or new, delete; the phone's message light follows.
- GreetingsRecord by phone, upload, or type one that a natural voice reads; one-click audio clean-up.
- Familiar keysThe menu keys customers already know: replay, skip, save, delete.
- Date and caller announcementOn or off per mailbox.
- Full-box warningOwners get an email at 90% and when a box is full; nothing is ever deleted automatically.
Recording, security and 911
- Call recordingOff per account until switched on; records each side separately.
- Call transcriptsEvery recorded call written out within minutes, each line marked caller or staff and timed.
- Search every callType what was said, see every call and who said it; click a line to hear that moment.
- Keep and downloadChoose how long to keep recordings (a week to a year); download the audio or the words.
- Recording noticeAn optional "this call may be recorded" message.
- Encrypted callsDesk phones and the softphone encrypt the call audio; desk phones also use a private VPN.
- 911 with an addressEach 911 call carries the street address of that phone or account.
- Kari's Law emailAn email goes out the moment anyone dials 911.
- Lockout protectionPassword guessing on the portal or phones is blocked automatically, without locking out an office for long.
- Backups and monitoringNightly encrypted backups; servers watched around the clock with alerts.
- Two-step sign-inHBE engineers sign in with a password plus an authenticator code.
Sound, paging and conferencing
- Hold music libraryUpload your own tracks; volume is evened out automatically and old tracks are kept to swap back.
- Hold messagesShort messages about the business, mixed over the hold music.
- VoicesNatural Google voices plus on-server voices that work without internet; a custom or cloned voice can be installed per customer.
- Typed greetingsAny greeting or announcement can be typed and read in the chosen voice.
- Record by phone*737 plus a number records any greeting from a desk phone.
- Audio clean-upEvens the volume, removes hum and trims dead air.
- Paging zonesCeiling speakers (such as a Fanvil PA2S) or desk phones, with a soft chime.
- Typed announcements"Closing in 15 minutes" played over a zone from the portal or *71.
- Delayed page*70: say the page, press # to send it.
- Conference roomsA shared room plus one per person, with a host PIN and hold music until the host joins.
The portal
- One web portal for everythingOn a computer or a phone, in light or dark mode; customers make most changes themselves.
- OverviewHow calls are answered right now, and anything that needs a look.
- Quick controlsAnnouncement, day/night switch and on-call, one click each.
- Call historyEvery call, with export to a spreadsheet.
- Voicemail, greetings and soundVoicemail inbox, greetings and email settings; hold music, hold messages and voices.
- Staff loginsStaff get a login with only the simple buttons.
- Search boxType what you want and jump straight to that setting.
- Internet usageHBE internet customers see their usage graphs in the same portal.
- HBE sees everythingHBE staff see every customer and can add numbers, extensions and desk phones, manage keys and templates, and restart phones remotely.
Integrations
- Ticket system by emailDepartment voicemails arrive in the ticket system as tickets, with the recording and transcript.
- Caller-name lookupHBE's own caller-name server names every incoming call.
- Bring your numbersKeep the numbers you have from your current provider and still use every feature.
Auto provisioning: plug it in, and it sets itself up
Desk phones, wireless phones and softphones configure themselves from HBE Yakabit's own provisioning server, with nothing to type, and HBE can keep updating them after setup.
What auto provisioning means
A provisioned phone fetches its own setup from HBE instead of being programmed by hand: your extension, button labels, phone book, time zone, security settings and approved firmware. Nobody types a password into a phone, every phone is set up the same way, and a replacement phone is working within minutes.
HBE Yakabit runs its own custom provisioning server, built on the same method the major phone makers use: each phone is recognized by its unique hardware (MAC) address and loads its own setup from our server. And it doesn't stop on day one: our customer service team can update phones in the field and change their settings at any time after the first setup.
Desk and wireless phones: plug it in
- 1We register the phone
HBE links the phone's hardware address to your extension and settings before it reaches you.
- 2Plug it in
Connect power and the network cable, at the office, at home or at a branch.
- 3It finds HBE by itself
On first boot the phone reaches HBE Yakabit's own provisioning server, which recognizes it by its MAC address.
- 4It downloads its setup
Over an encrypted connection it loads its extension, private phone network, keys, phone book and firmware, and is ready to ring.
Softphones: scan a code
- 1We email a QR code
A personal code for each user's extension.
- 2Scan or upload it
Scan it with the app, or upload the image on a computer.
- 3Ready to call
The app sets itself up: no server addresses or passwords to type.
More about auto provisioningShow less
Why it matters
- No technician visitPhones ship straight to you and set themselves up when plugged in.
- No passwords on paperPhone and softphone credentials are delivered by the system, never written down or typed in.
- Same setup every timeEvery phone gets the same tested settings, so nothing is missed.
- Updated in the fieldHBE customer service can update phones and change their settings at any time after the first setup: buttons, labels, phone book and firmware.
- Swap a phone in minutesA replacement phone picks up exactly where the old one left off.
- Firmware kept currentPhones load HBE-approved firmware, and a weekly night-time refresh keeps them in step.
- Move phones easilyMove a phone to another extension, or to another customer, from the portal.
- Bring your own phonesMany existing Yealink and Grandstream phones can be moved over remotely.
How it works, technically
- Custom HBE Yakabit provisioning serverBuilt on the same MAC-address method the phone makers' own provisioning services use: each phone is recognized by its MAC address and given its own configuration.
- Ongoing updatesPhones check back with the server, so changes and firmware updates made after the first setup reach them in the field.
- Encrypted downloadThe phone fetches its own configuration file over an encrypted connection; no settings are stored on paper or emailed.
- Private phone networkDesk phones then join their own encrypted VPN to the system, so they work from any internet connection.
- Remote managementRestart one phone or all, update keys and labels, and check each phone from the portal.